FAQs


What is one of a kind Jewellery?

It is a unique piece done crafted, so there is no second piece that looks exactly the same.

 

Is your business into sustainability?

Yes, we do. We taught and held workshops for families and couples to upcycle their gold pieces and turn them into new heirloom jewellery. Something minimal that most people would appreciate. For more information about Clunking your pieces with us!  Click Here To Join 

 

Do you have a polishing service? 

Yes, we do. Drop us a message with an image, and discuss it from there.

 

What exactly is a special order?

A special order is anything we customise for you that is not a regularly stocked item. It could be a ring in a non-standard size or a necklace in a particular length. It can also be a jewellery piece we have already sold and weren't planning on making again. It's special! And just for you!

 

Can I return something I special order?

Unfortunately, no. The artist has made the jewellery just for you and not from our stock.

 

How long does a special order take?

We would love for you to be wearing your special piece of jewellery right now! But it depends on the production schedule. Our standard timing window is 4-8 weeks. If you have a particular deadline, let us know, and we will do our very best to accommodate your time frame.

 

Will the jewellery look exactly like the piece in the picture?

Chances are yes because it is the one in the picture! But due to the hand-made nature of most of the jewellery, it might have subtle variations in colour, texture and finish. Also, keep in mind that computer monitors vary and are never 100% accurate. We make every effort humanly and computer possible to ensure that what you see is what you get! 

 

Can a ring be resize?

Any ring that has an entirely plain band and relatively thin can be resized. As a general rule, you may run into problems with getting a ring resized on styles with stones or diamond details around more than 50% of the band. It does vary with a different design – some bands might only have three stones, but it’s still going to be too difficult to resize, so that’s something to be wary of, especially if you’re gifting. Resizing it could also result in a change of the original design.

 

What are the Gift Card Terms & Conditions?

Coupons and discounts cannot be applied to gift card purchases.

CCC will not be responsible for lost or stolen gift cards.

Gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash.